Ongoing problems with overseas tech support are among the biggest user complaints for PC consumers. What do you think about this, especially in this economy? Is is better to save money or to have good customer service? What if you owned that company, would you feel the same way?
I understand how people can be frustrated when they call customer support and get a person that they don't understand. This can be even more annoying if said person is already stressed out from trying to repair their computer. How important is good customer service? I have lived outside of the USA where customer service wasn't the highest priority but people get used to it and learn to accept it. Charter Communications has notoriously bad customer service. I know that they recently went through a bankruptcy but many companies have in the past year or two and they are still around. Most people I know have who have used them have had problems but when everything is working fine do we really care about customer service? Once the problem is solved we may complain a little about the service but in the end most people don't actually boycott the company.
I believe that the owners of the company are correct in trying to save money and put these jobs overseas. In an ideal world all of the jobs for domestic companies would remain in this country but the fact is that profit runs the real world (especially in this economy).
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I agree, money does make the world go round.
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